Privacy Policy

Introduction

SWAGTAINER, LLC (operating as Swag Crate) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our promotional products and branding services. This site is developed by Swag Crate.

Information We Collect

We collect information you voluntarily provide when interacting with our website or services. This includes your name, email address, phone number, company name, mailing address, and project details you share through our contact forms, quote requests, or order placements.

When you engage our services, we may collect additional information necessary to fulfill your order, including artwork files, brand guidelines, shipping addresses, and billing information. This information is collected with your explicit consent and used solely for the purpose of providing the services you request.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type and version, operating system, device type, pages viewed, time and date of visits, and referring website addresses. This information helps us improve our website functionality and user experience.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, quote requests, and service needs
• To process and fulfill orders for custom promotional products
• To communicate with you regarding your projects, orders, and deliveries
• To provide design proofs, artwork approvals, and production updates
• To improve our website, products, and customer experience
• To comply with legal and regulatory obligations
• To detect, prevent, and address fraud or security issues
• To send service-related announcements and administrative messages

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Sharing and Disclosure

We may share your information with trusted third parties who assist us in operating our business, subject to strict confidentiality agreements. These third parties include:

• Product manufacturers and suppliers for order fulfillment
• Shipping carriers and logistics providers
• Secure cloud storage and data processing providers
• Payment processing services for fee collection
• Email and communication platforms for client correspondence
• Regulatory and government authorities as required by law

We require all third-party service providers to implement appropriate security measures and to process your information only for authorized purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic and remember your preferences.

We use essential cookies required for basic website operation, analytics cookies to understand how visitors interact with our site, and functional cookies to remember your preferences. You can control cookie settings through your browser at any time.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission using SSL/TLS protocols, secure server infrastructure, access controls, regular security assessments, and employee training on data protection practices. While we strive to protect your information, no method of electronic storage or transmission is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records and business communications are retained in accordance with applicable standards. When information is no longer needed, we securely dispose of it.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to access the personal information we hold about you
• Right to request correction of inaccurate or incomplete information
• Right to request deletion of your information, subject to legal exceptions
• Right to restrict or object to processing of your information
• Right to data portability in a structured format
• Right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information below. We will respond within the time frame required by applicable law.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Childrens Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Connecticut, United States.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

SWAGTAINER, LLC
176 Penfield Hill Rd
Portland, CT 06480
United States
Email: jiang@swagcrate.lat
Phone: +1 (662) 870-2397

Developer: Swag Crate.